We provide a highly professional service to our tenants, treating them with respect from our first meeting and onwards throughout their tenancy. We aim to match tenants to the best home for their requirements to ensure harmonious households for everyone.
We support our prospective tenants by providing a simple application process which can all be carried out remotely. Application forms can be completed on your mobile phone and reference checks are carried out as efficiently as possible. Contracts are signed electronically and check ins and inventories also use bespoke forms recorded via your phone.
Our tenants fees are minimal and transparent. There is a one-off fee of £100 on application to cover all the reference checking, checking in and out of the room, inventories at the start and end of the tenancy, and any renewals or continuations of tenancy. There are no hidden admin charges added or requested during the tenancy.
All tenants are set up on a WhatsApp group, along with any staff allocated to look after that house. This makes it easy to inform us of any maintenance issues, and ensures all other tenants know that a report has been made. It also enables all tenants to keep in touch with each other and informed of visitors or special situations.
In addition, tenant will also have access to their own dashboard on Arthur Online through which they can send messages or make reports to the team.
Monthly checks are carried out on the communal areas to try to pre-empt any issues and to address maintenance problems quickly and effectively. Our links with local trademen ensures we can get experts in attendance quickly.
Rooms are checked every 6 months with advice given to help ensure tenants get their deposit back when they leave.
Comments from previous tenants include:
'Good morning Anne, a quick note to say thanks for what has probably been the most efficient and painless tenancy set up procedure we have had. Two kids with two Uni courses means exposure to a ‘variety’ of professional approaches by landlords and agents. Your pace, timely comms and clear process has been much appreciated.'
'Can I just take this opportunity to let you know that Alex has been brilliant throughout the whole process. Very professional and informative.'
'Lovely house and Anne couldn't make you feel more at home she's been brilliant.'